In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, call centre and any future digital services or channels as they evolve. We may collect all or some of the following information relating to you or other members of your party: names and contact/address details including telephone number and email address; credit/ debit card or other payment details (including card number, cardholder name, expiry date); special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements; dietary restrictions (which may disclose your religious beliefs). You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us. Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

COOKIES

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.
The following tables describe the cookies we use on this site and what we use them for.
Currently, we operate an 'implied consent' policy which means that we assume you are happy with this usage.
If you are not happy, then you should either not use this site, or you should delete cheaptravelexperts.co.uk cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

SESSION" COOKIES

We use a session cookie to remember your log-in for you and what you've put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
More information on session cookies and what they are used for at www.allaboutcookies.org/cookies/session-cookies-used-for.html

PERSISTENT COOKIES FOR SITE ANALYTICS AND PERFORMANCE

Analytics (Google, DC Storm etc) – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.
You can find out more about Google's position on privacy as regards its analytics service at www.google.co.uk/intl/en/analytics/privacyoverview.html

Non-Cross Domain Tracking: 1st Party Cookies

Non-cross domain tracking uses first party cookies only. These cookies are written in the domain of the site being tracked.

Cookie Name Description Expiry

• _#srchist Stores the history of traffic sources the user has arrived to the site by 1000 days
• _#sess Stores information about the session 1000 days
• _#vdef Stores the visit definition – ts type, number of visits, expiry 1000 days
• _#uid Stores a user identifier (only within a site) 1000 days
• _#slid Unique sale ID 1000 days
• _#clkid Unique identifier for a click generating a landing 1 year
• _#lps Flags that the last page was secure and therefore has no referrer 20 min
• _#tsa Stores the referrer details to avoid duplicate Landing events 10 min
• _#env Flags whether the environment variables (screen size, browser etc) need to be collected again 30 days

CROSS DOMAIN TRACKING: 3RD PARTY COOKIE

Cross-domain tracking uses 3rd party cookies to enable spanning of domains. The availability of third party cookies is tested – if not available a 1st party cookie is used instead, with reduced tracking ability.

Cookie Name Description Expiry

_#stc[site id] This is the third party cookie used to store all the other cookie data in concatenated form. The Cookie's name has the site ID in it. 1000 days
_#nxd This is a 1st party cookie used when access to the third party cookie is blocked. It stores the data similarly to the _#stc cookie. 1000 days

SOCIAL BUTTONS

On many of the pages of the site you will see 'social buttons'. These enable users to share or bookmark the web pages. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting our site and the specific pages you are on, even if you don't click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

EXTERNAL WEB SERVICES

We use a number of external web services mostly to display content within our web pages. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

PAYMENT PROCESSING

In order to process payments online we require the billing address for the credit card used and our external payment provider, cheaptravelexperts.co.uk requires your credit card details.

Personal Information That We Collect

Personal information is information that relates to an identifiable natural person. An identifiable natural person is someone that can be identified both directly and indirectly by their name, location data, identification number or by factors specific to the social, cultural, physiological, genetic, mental or economic identity of the natural person. Personal Information does not include any information that has been anonymised so that it can no longer be used to identify a natural person.
When you use our travel services, we do collect some personal information from you and any devices you use. Personal identifying information can include your name, telephone numbers, address, email addresses and financial information such as card details. Provision of any other personal information is voluntary on your account, but it may become necessary in order to use some of our services.
We automatically collect information about your interaction with our website and communications with us. This is the information that we receive via devices you use when you access our website. This information may include a Device ID or unique identifier, a unique device token, a device type or an ID for advertising. We may also receive location information from your mobile device, but most mobile devices now allow you to disable the use of your location settings on internet browsers. We also collect computer and connection information such as your page view statistics, referral URL, browsing history, IP address and web log information.
We use cookies, unique identifiers, web beacons and other similar technologies to collect personal information about pages that you view, links that you clink on and other actions you may take whilst using our website and services.

How We Use the Personal Information We Collect From You

We use your personal information for many business purposes and for different legal reasons. Below is a summary of how we may use your information and for which legal bases.

1. To provide you with our travel services and enable servicing of the travel booking
2. To fulfil a binding contract with you or to comply with our legal obligations
3. To provide account management and payment processing
4. To improve, operate and measure our services
5. To keep our services safe and secure
6. To customise any site content
7. To contact you regarding your account
8. To resolve any disputes
9. To troubleshoot any problems associated with your account
10. To collect any dues

If we contact you for any purposes outlined above, it will be via telephone, email, SMS or post.

• We will use location information to provide location based services (i.e. search results and advertising)
• We may also use your personal information to detect, prevent, alleviate and investigate security breaches, fraud and other illegal or prohibited activities
• Personal information is used to pursue some of our legitimate interests (your rights and freedom does not outweigh these interests). We have controls in place to balance your rights with our interests. Some of our legitimate interests include:
• Improving our services, for example reviewing any information which is associated with crashed or stalled site pages experienced by users, allowing us to fix any issues and ensure you have a better online experience with us.
• Personalising and improving our advertising methods based on our preferences on advertising.
• Contacting you with discount offers and special promotions or surveys as authorised by law.
• Contacting you about any current or public policy events which are related to your ability to use our website and services (this may include letter writing or other public campaigns related to public policy).
• Delivering specifically targeted marketing, promotional deals and service updates that are based on your communication preferences.
• Analysing our open and click rates on email marketing campaigns such as newsletters.
• Monitoring and improving the data and information security of our website
With your consent, we may also use your personal information to provide you with marketing via emails, SMS and telephone calls, provide you with marketing from other third parties, customise any third party advertising that may be visible to you on third party websites, user your geo-location to provide you with location based services and use any sensitive personal information to make transactions smoother.
Please note you have the right to withdraw your consent at any time.

OUR USE OF YOUR INFORMATION

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.
We use your email address to send you newsletters or other communications (for example, digests of the forum posts) that you have requested from the Site. Out of respect for our users we offer an opt-out.
We may use information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes.

WHO MAY YOUR DATA BE DISCLOSED TO?

We disclose your data to our partners who will only use your data for the purposes of fulfilling your booking requests.
We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the website, and through our customer service team or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.
All airlines are now obliged by law to disclose the flight and reservation data of all passengers flying through UK, Australian or United States airspace to the relevant government agency prior to arrival. Data is only used for security purposes.

TRAVELER PROFILES

cheaptravelexperts.co.uk collects personal information about travelers when a booking is made. cheaptravelexperts.co.uk also has a facility whereby traveler profiles (both for yourself and others) are stored to save you typing these details each time you make a booking. This information includes traveler name, date of birth, contact details, meal preferences, credit card and invoicing information, frequent flyer programs and travel preferences. This information is only used to fulfill booking and other requests and for administrative purposes and internal analyses.
As traveler profile information may relate to persons other than yourself, you should ensure that any information you provide, which relates to others, is provided with those persons' consent to its use in accordance with this privacy policy.

Opting Out of Personal and Contact Information

At cheaptravelexperts.co.uk, we respect your privacy and provide you with options to manage your personal and contact information. Below are the steps you can take to opt out or remove this information from our systems.

• Email Communication:

  • If you no longer wish to receive promotional emails from cheaptravelexperts.co.uk, click the "unsubscribe" link at the bottom of any marketing email. You can also send an email to info@cheaptravelexperts.co.uk with the subject line "Unsubscribe," and we will promptly remove you from our mailing list.

• Direct Mail:

  • To stop receiving physical mail from us, please email info@cheaptravelexperts.co.uk with "Opt Out of Direct Mail" in the subject line. Include your full name and mailing address to ensure accurate processing.

• Phone Communication:

  • To opt out of receiving marketing calls, please contact our customer service team at 020-3957-9225 and request to be added to our "Do Not Call" list.

• Sharing with Third Parties:

  • If you prefer that we do not share your information with third parties for their marketing purposes, please email us at info@cheaptravelexperts.co.uk with "Third Party Opt-Out" in the subject line.

• Data Deletion Request:

  • If you wish to have your personal information deleted from our systems, submit a request via [insert method] or contact our Data Privacy Officer at info@cheaptravelexperts.co.uk.

• Cookie Management:

  • You can manage your cookie preferences through your browser settings or by using the cookie management tool available on our website.